Policies at Simply Handmade Soap and LLC
Transparency and Care
The team at Simply Handmade Soap and LLC is committed to ensuring that your experience shopping online is a positive one. That’s why we crafted our policies to be fair, transparent, and hassle-free.
Because We Care
Shipping will be calculated for each order based on the total weight. Items ship within 5 business days from the date of sale.
If your order total is more than $75.00 USD (before shipping and tax), your order will ship for free!
Tracking will be supplied for all orders within 5 business days of your order. USPS Priority Mail is the standard carrier of choice.
If packages are mis-delivered or missing due to package theft, we will direct you to USPS (United States Postal Service) to submit a claim.
All sales are final.
The Fine Print
All sales are final and no refund will be issued.
If you have any questions concerning our returns policy, please submit them via the Contact Us page.
Privacy at Simply Handmade Soap and LLC
Your Information Is Safe with Us
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org or send us mail to: 4030 Wake Forest Road, Suite 349, Raleigh, NC, 27069.